Shipping & Manufacturing

Last Updated: August 16, 2026

1. How Graduation Orders Work

Many products sold through MilestoneGrad are produced to order by our manufacturing partners. Depending on the product, your order may be delivered through your school or shipped directly to your address.

For made-to-order products, your total delivery time may include two separate stages:

Manufacturing time — the time required to produce or personalize your order
Shipping/transit time — the time the carrier takes to deliver the finished product

These stages happen sequentially. Please plan accordingly, especially if you have a fixed graduation date.

2. Free Shipping Threshold

Orders of $250 or more qualify for free standard shipping within the contiguous United States, as shown at checkout.

3. Shipping Methods and Estimated Transit Times

Method	Estimated Transit Time	Cost
Standard Shipping	7–10 business days	Free on orders $250+
Express Shipping	2–3 business days	Calculated at checkout

Transit times are estimates provided by the carrier and begin from the date of shipment, not the date of order. We are not responsible for carrier delays caused by weather, high-volume periods, or other factors outside our control.

4. School-Coordinated Delivery

For many orders placed through a partner high school program, graduation products are delivered to your school rather than shipped directly to your home address. In these cases:

Your school coordinator will notify you of the distribution date and pickup process
Delivery timing is coordinated between MilestoneGrad and your school administration
Contact us at (858) 486-2020 if you have questions about your school’s distribution schedule

5. Direct-to-Home Cap & Gown Orders

For cap and gown orders shipped directly to your home:

Allow adequate lead time before your graduation date — we strongly recommend ordering at least 4–6 weeks before your ceremony
Once your order ships, you will receive a tracking confirmation email with carrier and tracking number
If you have a firm graduation date, contact us at (858) 486-2020 after placing your order so we can flag it for priority coordination

6. Direct-to-Home Personalized & Specialty Products

Certain personalized, made-to-order, and specialty graduation products are produced and shipped directly to you by one of our manufacturing partners rather than delivered through your school.

Because these items are made specifically for your order:

Production time is separate from shipping/transit time
These products may ship separately from other items in the same order
Items from the same order may arrive on different days and in multiple packages
Tracking information may be provided separately for each shipment
Production and delivery times vary by product and may be longer during peak graduation season
Selecting an expedited shipping method, when available, generally affects transit time after production and does not shorten the manufacturing period unless specifically stated
Personalized or made-to-order products should be ordered as early as possible before your graduation date

If your order contains both school-delivered products and direct-to-home products, each portion of the order will follow the delivery method shown for that product.

7. Where We Ship

We ship to addresses within the contiguous United States (the 48 contiguous states). We do not currently ship to Alaska, Hawaii, US territories, or international addresses. If you need delivery outside the contiguous US, please contact us at mark_boyer@milestonegrad.com to discuss options.

8. Order Tracking

Once a direct-to-home order ships, you will receive a shipping confirmation email with carrier tracking information when available. Some orders may generate more than one tracking number if products ship separately.

For school-coordinated orders, tracking is managed through the school distribution process. Contact your school coordinator or reach us at (858) 486-2020 for status updates.

9. On-Time Delivery Commitment

We are committed to coordinating your graduation products so they arrive as reliably as possible before your ceremony. To support this:

We coordinate with our manufacturing partners on production timelines for school partner orders
We flag time-sensitive orders for priority handling when notified of your graduation date
If a delay occurs that is within our control, we will contact you promptly and work to resolve it

Please note: MilestoneGrad is not responsible for delays caused by manufacturing schedules, carrier disruptions, weather, or other circumstances beyond our control. Our commitment applies to our coordination and processing role, not to third-party manufacturing or carrier transit times.

10. Undeliverable Packages

If a package is returned to us or to a manufacturing partner as undeliverable due to an incorrect address provided by the customer, the customer may be responsible for re-shipping costs. We will contact you to confirm the correct address before arranging reshipment when possible.

11. Lost or Stolen Packages

If your tracking shows “delivered” but you have not received your package:

Check with neighbors and household members
Contact the carrier directly with your tracking number
Email mark_boyer@milestonegrad.com — we will assist with next steps and, when appropriate, a carrier claim

12. Sales Tax

Applicable sales tax is calculated at checkout based on the shipping or delivery address and current tax requirements.

13. Contact Us

For shipping questions or to report a delivery issue:

Milestone Grad Services (DBA Milestone Grad)
Phone: (858) 486-2020
Email: mark_boyer@milestonegrad.com