Last Updated: March 11, 2026
Website: milestonegrad.com
Business: Milestone Grad Services (DBA Milestone Grad)
Contact: mark_boyer@milestonegrad.com
1. Introduction
Milestone Grad Services (“we,” “us,” or “our”), operating as Milestone Grad, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit milestonegrad.com and make purchases through our online store.
This policy applies to all visitors, customers, and account holders. By using our site, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following categories of personal information:
a. Account & Order Information
Name, email address, billing address, shipping address, phone number, and order history when you create an account or place an order.
b. Payment Information
Payment details processed securely through Stripe, PayPal, Apple Pay, or Google Pay. We do not store full payment card numbers on our servers. All payment processing is handled by our third-party payment providers under their own security standards.
c. Device & Usage Data
IP address, browser type, device type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools including Google Analytics and Facebook Pixel.
d. Communications
Messages you send us through our contact form or email.
e. School-Related Data
Your affiliated high school and graduation year, as needed to process your cap, gown, and merchandise orders.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including cap and gown sizing and delivery coordination
- Create and manage your account
- Send order confirmations, shipping notifications, and customer service communications
- Respond to your inquiries and resolve disputes
- Improve our website, products, and services using aggregated analytics data
- Measure the effectiveness of our advertising via Facebook Pixel
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information for monetary compensation. We share certain data with the following third parties:
- Payment processors (Stripe, PayPal, Apple Pay, Google Pay) — to complete your transactions securely
- Shipping carriers — to deliver your orders
- Partner high schools — to coordinate graduation product orders and school-based distribution
- Jostens — our product supplier, who manufactures and fulfills graduation regalia orders
- Email delivery provider (Postmark) — to deliver transactional emails such as order confirmations and shipping notices
- Analytics providers (Google Analytics) — to understand how our website is used; data is aggregated and does not directly identify you
- Advertising platforms (Meta/Facebook) — we use Facebook Pixel, which shares certain browsing and conversion data with Meta for advertising measurement purposes. This may constitute “sharing” of personal information for cross-context behavioral advertising under California law. See Section 8 for your opt-out rights.
- IT and technology service providers — who help operate our website and WooCommerce store
- Law enforcement or government agencies — when required by law
5. Cookies and Tracking Technologies
We use cookies and similar technologies including Google Analytics, Facebook Pixel, and WooCommerce session cookies on our site. See our Cookie Policy for a full breakdown of what each tool collects and how to opt out. You may control cookies through your browser settings, but disabling certain cookies may affect your ability to use the checkout and account features of this site.
6. Data Retention
We retain your personal information for as long as your account is active and as needed to fulfill your orders. Order and financial records are retained for 7 years as required by California tax and business record-keeping requirements. You may request deletion of your personal data as described in Section 9 below, subject to legal retention obligations.
7. Children’s Privacy (COPPA)
Our website serves high school students and their families. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us at mark_boyer@milestonegrad.com and we will promptly delete that information.
If a student is under 13 and wishes to place an order, a parent or guardian must complete the transaction on their behalf. See our Children’s Privacy Notice for full details.
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know — Request a list of the personal information we collect, the purposes for which it is used, and categories of third parties with whom it is shared.
- Right to Delete — Request that we delete personal information we hold about you, subject to certain exceptions.
- Right to Correct — Request that we correct inaccurate personal information.
- Right to Opt-Out of Sale or Sharing — We do not sell your personal information. However, our use of Facebook Pixel may constitute “sharing” for cross-context behavioral advertising under CPRA. You may opt out by visiting our California Privacy Rights page.
- Right to Limit Use of Sensitive Personal Information — We do not use sensitive personal information beyond what is necessary to provide our products and services.
- Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.
To exercise your rights:
Email: mark_boyer@milestonegrad.com
Mail: Milestone Grad Services, 34145 Pacific Coast Highway #647, Dana Point, CA 92629
We will respond to verifiable consumer requests within 45 days.
9. Your Choices
- Email Opt-Out: Transactional emails (order confirmations, shipping notices) are necessary for order fulfillment and cannot be disabled. If we send any promotional communications, an unsubscribe link will be included.
- Account Deletion: Contact us at mark_boyer@milestonegrad.com to request account deletion.
- Data Access/Correction: Log into your account at milestonegrad.com/my-account or contact us to update your information.
- Facebook Pixel Opt-Out: Visit facebook.com/settings under “Ad Preferences” or use the Digital Advertising Alliance opt-out at optout.aboutads.info.
- Google Analytics Opt-Out: Use the browser add-on at tools.google.com/dlpage/gaoptout.
10. Security
We implement commercially reasonable security measures to protect your personal information. All payment transactions are encrypted and processed by PCI-DSS compliant payment providers. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to other websites, including partner school pages and Jostens product pages. We are not responsible for the privacy practices of those third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the updated policy.
13. Contact Us
Milestone Grad Services (DBA Milestone Grad)
12455 Poway Road, Suite E, Poway, CA 92064
Phone: (858) 486-2020
Email: mark_boyer@milestonegrad.com